Information technology continues to become
the most important tool that businesses use on a daily basis. Beginning
with the widespread use of the PC, continuing through the integration of
servers and networks and possibly most dramatically with the daily use
of the internet and email, businesses run and rely on their information
technology assets. Historically, if the typewriter or the calculator
stopped working, employees were able to continue performing their job
duties with only minor productivity loss. Now, if a users’ PC is
down, they are literally unable to perform the majority of their job
functions. If an entire network, server, or mainstream application such
as email is down, entire departments and offices come to a standstill.
Fortunately, there are IT professionals such
as Integrated Services Group, Inc. whose focus is keeping your systems
up and running and your data accessible and safe. With the
exception of a few instances, though, we are only able to be
reactive to problems. Often
times, clients (and honestly the IT professionals) are unaware that a
problem is imminent until it is a larger problem often resulting in some
degree of downtime.
ISG is pleased to offer a solution to this
potentially costly situation – ISG ProActive Monitoring. Once installed,
this service will automatically notify ISG of any problems, deficiencies
or failures, allowing us to quickly respond to them before they become
major incidents. In our test client deployments, not only were we able
to solve problems before the customer knew they existed, we were also
able to prevent major problems from occurring. Had these problems gone
uncorrected, some would have resulted in network-wide downtime for the
client. Additionally, ISG ProActive Monitoring provides our clients with
regular network reports. As opposed to manually inspecting servers,
workstations and networks, (which often results in skewed and inaccurate
data) an automatic, regular means of generating reports will provide you
with a snapshot of the health and utilization of your systems. These
reports can then be compared to historical reports to generate trends,
enabling you to better allocate resources and plan for growth. These
reports will give a true, accurate picture of the health of your
systems, from your servers to your PCs to your firewall.
Once we have your software installed and
configured, we will proactively
monitor your network and provide you with your network’s health reports.
We know that once you see the problems that are reported and prevented,
you will be 100% satisfied with this solution.
